In some cases, travelers can experience problems during their travels, especially in Asia, such as:

• the driver did not pick them up at the hotel
• the operator refused to accept the voucher
• the departure station was moved to another location unexpectedly
• the departure was significantly delayed
• and others

In such cases, please open a support case using the button below. To investigate the case we will need all possible information about the situation, including pictures, tickets, receipts etc. Please send them by email after opening a support case, in response to the auto-reply bot.
Our team makes all that is possible to solve such issues and passes the feedback to the operators, to ensure that the future customers do not experience such issues.